Returns & Refunds Policy
At ManmaCoCo, we stand by the quality of our handcrafted goods. If you’re not completely satisfied with your purchase, we’re here to help.
1. Return Window
We accept returns within 14 days of delivery. Items must be in original condition, unused, and with original packaging intact.
2. Return Eligibility
- Item must be unused and in the same condition you received it
- Item must be in its original packaging
- Receipt or proof of purchase is required
- Custom or final sale items are non-refundable unless damaged
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 5–7 business days.
4. Damaged or Defective Items
If your item arrives damaged or defective, please email us within 5 days of delivery with your order number and clear photos of the issue. We will offer a replacement or full refund.
5. Return Shipping
- Buyers are responsible for return shipping costs unless the item is damaged or incorrect
- We recommend using a trackable shipping service
6. How to Initiate a Return
Please email cs@manmacoco.com with the subject “Return Request – Order #[Your Order Number]” and include the following:
- Your full name and email address
- Reason for return
- Photos (if item is damaged)
7. Contact Information
Email: cs@manmacoco.com
Phone: 1-800-829-4933
Brand: ManmaCoCo
Parent Company: AWESOME FACTORY LLP
Registered Number: OC450446
Head Office: Kosmo Tay Ho, Xuan La, Tay Ho, Ha Noi
Office in US: 3938 Canton Jade Way, Arlington, TX 76005, USA
Office in UK: 7 Coronation Road, Dephna House, Launchese, London, United Kingdom, NW10 7PQ
8. Last Updated
This policy was last updated in May 2025.